Labfront Status - Incident history https://labfront.instatus.com Labfront Fri, 20 Mar 2026 00:30:45 +0000 Service Alert: Data Export Delay Type: Incident Duration: 3 days, 4 hours and 30 minutes Affected Components: Web App Mar 20, 00:30:45 GMT+0 - Identified - We're currently resolving a technical issue affecting **Data Downloads** across the Labfront platform. While your data collection remains secure and uninterrupted, manual exports are temporarily unavailable. * **Data Integrity:** All physiological data from Garmin, Dexcom, and Movesense devices continues to be captured and synced to our servers without loss. * **Participant Adherence:** Your participants can still complete EMA surveys and sync their devices as normal. * **Resolution:** Our engineering team is actively deploying a fix to restore export functionality. ## 💡 Urgent Data Needs? If you have an immediate deadline, our team can manually generate your export. Please email [**support@labfront.com**](mailto:support@labfront.com) with your 1) Account email, 2) Project name and 3) Requested timeframe for assistance. **Note:** For all other studies, no action is required. Your data is safe, and we'll update this status the moment downloads are reactivated. Mar 23, 05:00:26 GMT+0 - Resolved - ## ✅ Status Update: Data Exports Mostly Restored We have resolved the primary technical issue affecting Data Downloads. While most projects can now export data successfully, you may still encounter intermittent delays as the system fully stabilizes. * **Data Integrity:** Your study data from Garmin, Dexcom, and Movesense remains secure and was unaffected during this period. * **Participant Adherence:** Participants can continue to sync and complete EMA surveys without interruption. * **Monitoring:** Our engineering team is closely monitoring the platform to ensure 100% service restoration. ## 💡 Still Having Trouble? If you continue to experience issues with your download, our team remains available to manually generate your export. Please contact [support@labfront.com](mailto:support@labfront.com) with your account email and project name if you require immediate assistance. Type: Incident

Duration: 3 days, 4 hours and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>00:30:45</var> GMT+0</small><br><strong>Identified</strong> - We're currently resolving a technical issue affecting **Data Downloads** across the Labfront platform. While your data collection remains secure and uninterrupted, manual exports are temporarily unavailable. * **Data Integrity:** All physiological data from Garmin, Dexcom, and Movesense devices continues to be captured and synced to our servers without loss. * **Participant Adherence:** Your participants can still complete EMA surveys and sync their devices as normal. * **Resolution:** Our engineering team is actively deploying a fix to restore export functionality. ## 💡 Urgent Data Needs? If you have an immediate deadline, our team can manually generate your export. Please email [**support@labfront.com**](mailto:support@labfront.com) with your 1) Account email, 2) Project name and 3) Requested timeframe for assistance. **Note:** For all other studies, no action is required. Your data is safe, and we'll update this status the moment downloads are reactivated..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>05:00:26</var> GMT+0</small><br><strong>Resolved</strong> - ## ✅ Status Update: Data Exports Mostly Restored We have resolved the primary technical issue affecting Data Downloads. While most projects can now export data successfully, you may still encounter intermittent delays as the system fully stabilizes. * **Data Integrity:** Your study data from Garmin, Dexcom, and Movesense remains secure and was unaffected during this period. * **Participant Adherence:** Participants can continue to sync and complete EMA surveys without interruption. * **Monitoring:** Our engineering team is closely monitoring the platform to ensure 100% service restoration. ## 💡 Still Having Trouble? If you continue to experience issues with your download, our team remains available to manually generate your export. Please contact [support@labfront.com](mailto:support@labfront.com) with your account email and project name if you require immediate assistance..</p> ]]> Fri, 20 Mar 2026 00:30:45 +0000 https://labfront.instatus.com/incident/cmmy88swr05jyrtd9zd1tbgtl https://labfront.instatus.com/incident/cmmy88swr05jyrtd9zd1tbgtl